Teddington Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Teddington Carpet Cleaners provides professional carpet and related cleaning services to residential and commercial customers within our service areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means any individual, company or organisation that books or uses our services.
1.2 Company means Teddington Carpet Cleaners, the service provider.
1.3 Services means any carpet cleaning, upholstery cleaning, rug cleaning, stain removal, odour treatment, hard floor cleaning, or related cleaning work carried out by the Company.
1.4 Premises means the property or location where the Services are carried out.
1.5 Technician means any employee, contractor or representative of the Company who carries out the Services.
1.6 Agreement means the contract between the Client and the Company made up of these Terms and Conditions and any written or verbal confirmation of booking.
2. Scope of Services
2.1 The Company will provide the Services as agreed with the Client at the time of booking. The specific tasks, areas to be cleaned, and any special instructions will be confirmed during the booking process and may be reiterated on site before work commences.
2.2 The Company reserves the right to refuse or discontinue Services if the Premises or conditions are unsafe, unsanitary, or materially different from those described at the time of booking.
2.3 The Services do not include structural repairs, pest control, removal of hazardous materials, or any work requiring specialist qualifications beyond standard cleaning operations.
3. Booking Process
3.1 Bookings may be made by the Client by telephone, online booking form or other method made available by the Company from time to time.
3.2 By making a booking, the Client confirms that they are at least 18 years old and have the authority to enter into this Agreement.
3.3 At the time of booking, the Client must provide accurate and complete information about the Premises, including the number and type of rooms, approximate carpeted areas, type of flooring or fabric, access restrictions, parking arrangements and any known issues such as heavy staining, pet odours or water damage.
3.4 The Company will provide an estimated price based on the information supplied by the Client. The Company reserves the right to amend the quotation on site if the actual conditions differ significantly from those described, or if additional areas or Services are requested.
3.5 A booking is only confirmed when the Company has issued a verbal or written confirmation and, where required, the Client has paid any requested deposit.
4. Access, Parking and Client Obligations
4.1 The Client is responsible for providing safe, reasonable and timely access to the Premises on the agreed date and time.
4.2 The Client must ensure that suitable parking is available for the Company vehicle as close as reasonably possible to the Premises. Any parking charges, permits or penalties incurred as a result of providing the Services will be the responsibility of the Client and may be added to the final invoice.
4.3 The Client must remove fragile items, valuables and small furniture where possible prior to the arrival of the Technician. While the Technician may assist with moving light items where appropriate, the Company is not responsible for moving heavy furniture, electrical appliances or valuable items unless specifically agreed in advance.
4.4 The Client is responsible for ensuring that children, pets and vulnerable persons are kept away from the work area and equipment for the duration of the Services and while carpets or upholstery remain damp after cleaning.
5. Pricing, Estimates and Payments
5.1 All prices are quoted in pounds sterling (GBP) and are exclusive of any applicable taxes, unless otherwise stated.
5.2 Any price quoted prior to inspection is an estimate based on the information provided by the Client. The final price may be adjusted if the actual size, condition or number of items differs from that initially described or if additional Services are requested.
5.3 The Company may require a deposit at the time of booking. The amount and due date of any deposit will be communicated to the Client before the booking is confirmed.
5.4 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company may accept payment by cash, card or bank transfer, depending on the options made available at the time of service.
5.5 For commercial Clients or account customers, alternative payment terms may be agreed in writing. Where credit terms are agreed, invoices must be paid in full within the period specified on the invoice.
5.6 The Company reserves the right to charge interest on overdue amounts at the statutory rate permitted under UK law, as well as reasonable costs incurred in recovering unpaid sums.
6. Cancellations, Rescheduling and No-Show
6.1 The Client may cancel or reschedule a booking by giving notice to the Company. The amount of notice required and any applicable charges are set out below.
6.2 If the Client cancels or reschedules with more than 48 hours notice before the scheduled appointment time, any deposit paid may be refunded or applied to a future booking at the Companys discretion.
6.3 If the Client cancels or reschedules with less than 48 hours but more than 24 hours notice, the Company may retain part or all of any deposit to cover administrative and scheduling costs.
6.4 If the Client cancels or reschedules with less than 24 hours notice, or fails to provide access to the Premises at the scheduled time, the Company may charge a late cancellation or no-show fee up to the full value of the booked Services.
6.5 The Company reserves the right to cancel or reschedule an appointment due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, Technician illness or access issues. In such cases, the Company will offer an alternative appointment at the earliest mutually convenient time. Any deposit paid will be transferred to the rearranged booking or refunded if no suitable date can be agreed.
7. Service Standards and Limitations
7.1 The Company will exercise reasonable skill and care in providing the Services and will use professional cleaning methods appropriate for the type of carpet, upholstery or flooring being treated.
7.2 While the Company will endeavour to achieve the best possible results, the Client acknowledges that certain stains, odours, wear, fading, burn marks, dye issues and permanent damage may not be fully removable. The Company gives no guarantee that any particular stain or mark will be completely removed.
7.3 Pre-existing damage, discolouration or wear may become more visible after cleaning. The Company is not responsible for such pre-existing conditions that were not caused by our Services.
7.4 The Client must inform the Technician of any known issues, such as loose seams, weak backing, prior water damage, colour-run risk, or previous cleaning or treatment that may affect the outcome.
7.5 Drying times for carpets and upholstery depend on ventilation, temperature, humidity and fibre type. The Company may provide indicative drying times, but these are estimates only and not guaranteed.
8. Damage, Liability and Insurance
8.1 The Company will take reasonable care to prevent damage to the Clients property during the provision of Services. In the unlikely event that damage is caused directly by the negligence of the Company or its Technicians, the Company will, at its option, repair the damage, provide compensation or arrange a suitable replacement.
8.2 The Client must report any alleged damage or issue in writing as soon as reasonably practicable and in any event within 48 hours of completion of the Services. The Client must provide access for inspection and an opportunity for the Company to investigate and, where appropriate, remedy the situation.
8.3 The Company is not liable for:
(a) Wear, deterioration or damage arising from the inherent condition of carpets, fabrics or surfaces.
(b) Colour loss, shrinkage, distortion or damage where the items were not fit for cleaning, were incorrectly labelled, or where manufacturers instructions are inadequate or not available.
(c) Any loss or damage arising from information or instructions provided by the Client that are incomplete, inaccurate or misleading.
(d) Indirect or consequential loss, loss of profit, loss of business, or loss of opportunity.
8.4 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be limited or excluded under UK law.
8.5 The Company maintains appropriate insurance cover for public liability and, where applicable, employers liability in accordance with UK requirements.
9. Waste Handling and Environmental Compliance
9.1 The Company complies with relevant UK regulations relating to the handling, transport and disposal of waste generated in the course of providing the Services.
9.2 Standard cleaning operations typically involve the extraction of soiled water and debris from carpets and upholstery. The Company will dispose of such waste water in accordance with applicable local and national rules, and will not discharge waste in a manner that breaches environmental regulations.
9.3 Where significant quantities of dry waste, contaminated materials or items requiring special disposal are generated, the Client acknowledges that additional charges may apply to cover lawful transport and disposal costs.
9.4 The Client must not request or encourage the Company to dispose of any waste in a way that contravenes UK environmental or waste management laws.
9.5 The Company endeavours to use cleaning products and methods that are effective and mindful of environmental impact. However, the Client is responsible for informing the Company of any specific environmental or product use policies that apply at the Premises.
10. Health and Safety
10.1 The Company will take reasonable steps to ensure that the Services are carried out in a safe manner and in accordance with relevant health and safety legislation.
10.2 The Client must disclose any known hazards at the Premises, including but not limited to damaged flooring, loose wiring, restricted access, or the presence of substances that may present a risk to Technicians.
10.3 The Company reserves the right to suspend or cancel work if conditions at the Premises pose a health or safety risk that cannot be acceptably mitigated.
11. Complaints and Service Issues
11.1 The Company aims to provide a high standard of service. If the Client is dissatisfied with any aspect of the Services, the Client should contact the Company as soon as possible.
11.2 Complaints relating to the quality of the Services must be reported within 48 hours of completion. The Company will investigate and, where appropriate, may arrange a revisit to address reasonable concerns.
11.3 The Companys obligation in respect of a justified complaint is limited to re-performing the Services or offering a partial refund, at the Companys discretion, subject always to the limitations of liability set out in these Terms and Conditions.
12. Privacy and Data Protection
12.1 The Company collects and processes personal information about Clients for the purpose of handling bookings, providing Services, managing accounts and complying with legal obligations.
12.2 The Company will handle personal data in accordance with applicable UK data protection laws. Client data will not be sold to third parties and will only be shared where necessary to provide the Services, process payments, or comply with legal requirements.
13. Amendments to Terms and Conditions
13.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated to Clients and will apply to bookings made after that date.
13.2 The version of the Terms and Conditions in force at the time of booking will apply to that particular Agreement, unless a change is required by law or regulation.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall remain in full force and effect.
15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
15.3 The Client may not assign or transfer any of their rights or obligations under this Agreement without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another suitable provider as part of a business transfer or reorganisation.
15.4 These Terms and Conditions, together with any agreed quotation or booking confirmation, constitute the entire Agreement between the Client and the Company in relation to the Services, and supersede any prior understandings or representations, whether written or oral.
