Teddington Carpet Cleaners Terms and Conditions

These Terms and Conditions apply to all domestic and commercial carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, and related services supplied by Teddington Carpet Cleaners and any trading name used by the business. By making a booking, confirming an appointment, or allowing work to begin, you agree to be bound by these terms. If you do not accept them, you should not proceed with the booking. These terms are intended to set out the basis on which services are provided, the responsibilities of both parties, and the limits that apply to our obligations.

For the purposes of these terms, “we”, “us”, and “our” refer to the service provider, and “you” refers to the customer, occupier, landlord, tenant, agent, or other person requesting the service. Where a booking is made on behalf of another person or property, the person making the booking confirms that they have authority to agree to these terms on behalf of all relevant parties. These terms apply to all carpet cleaning services unless we agree otherwise in writing.

We may amend these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that booking, unless a change is required by law or regulatory obligation. In the event of any inconsistency between a written quotation and these terms, the written quotation will take priority only in relation to the specific matters stated in it. All other matters will remain governed by these terms.

Booking process
Bookings may be requested by phone, email, online form, message, or any other method we make available. A booking is not confirmed until we have accepted it and provided a date, time, or service window. Any estimate given before a survey or inspection is subject to confirmation once we understand the full scope of the work. The customer is responsible for providing accurate information about the property, access, flooring type, soiling level, stains, pets, parking restrictions, and any other matters that may affect the service.

We may ask for photographs, room sizes, fibre details, or other information in order to prepare an accurate quotation for carpet cleaning in Teddington or elsewhere. Where access, water supply, parking, or electricity are required, you must ensure these are available at the time of attendance unless we have agreed otherwise. If our team arrives and cannot safely or reasonably carry out the service because access is restricted, information was incomplete, or the property is not in a suitable condition, we may charge a call-out fee or the full cancellation fee as set out in these terms.

If a pre-inspection is carried out, it is for assessment purposes only and does not guarantee removal of all stains, odours, wear, or damage. Certain materials may require specialist treatment, and we reserve the right to decline work if the condition of the item, fibre, or surface makes cleaning inappropriate or unsafe. The customer should remove fragile items, valuables, and items that could be damaged by vibration, moisture, cleaning solutions, or normal movement during the service.

Payments
Unless otherwise agreed in writing, payment is due on completion of the service and before our team leaves the premises. We may accept payment by cash, bank transfer, card payment, or another method offered at the time of booking. Any invoice issued by us must be paid in full by the due date shown on that invoice. If payment is not made when due, we may suspend further work, refuse future bookings, and recover reasonable costs incurred in pursuing the debt.

Prices are normally quoted on the basis of the information you provide. If the actual condition of the carpets, rugs, or upholstery is materially different from the description provided, or if additional rooms, stain treatments, or services are requested on the day, we may revise the price accordingly. Any extra charges will be explained before work continues where reasonably possible. Quotations are valid for a limited period and may be withdrawn or changed if circumstances alter before the booking is confirmed.

Where a deposit is requested, it will secure your booking and may be non-refundable except where cancellation rights under law apply or where we cancel the appointment without fault on your part. Deposits may be offset against the final balance. Special materials, parking charges, congestion-related costs, or disposal fees may be charged separately if these were not included in the original quotation and are reasonably necessary for the performance of the work.

Cancellations and rescheduling
You may cancel or reschedule a booking by giving us reasonable notice. Because appointments are reserved exclusively for you, late cancellations can result in loss of trading time and planning costs. Unless a different notice period is stated at the time of booking, cancellations made with less than 24 hours’ notice may incur a charge. If we attend the property and are unable to perform the service due to your cancellation, absence, or lack of access, the full fee or a substantial part of it may be charged, depending on the circumstances.

We may cancel or reschedule an appointment where necessary because of staff illness, vehicle breakdown, adverse weather, safety concerns, supplier issues, access problems, or any other reason beyond our reasonable control. If we need to do so, we will use reasonable efforts to rearrange the visit at a mutually convenient time. Our liability for cancellation will be limited to refunding any pre-payment for the cancelled element, unless the law requires otherwise.

If you are a consumer and enter into a contract away from our business premises or by distance communication, you may have statutory cancellation rights under the Consumer Contracts Regulations, subject to any lawful exceptions that apply to services already begun with your consent. Where you ask us to start work during the cancellation period, you agree that you may lose the right to cancel once the service has been fully performed and may be required to pay for any part already completed.

Service standards, cleaning results, and customer responsibilities
We will use reasonable care and skill in delivering our carpet cleaning services and will aim to achieve a high standard of cleanliness using appropriate equipment and methods. However, cleaning results depend on many factors, including fibre type, age, construction, previous treatments, wear, and the nature of the soiling. We do not guarantee complete removal of all stains, marks, odours, shading, traffic patterns, colour loss, burn damage, or permanent wear.

Some stains may be impossible to remove fully or may reappear over time due to wick-back, hidden contamination, or underlying damage. Delicate fibres, dyed materials, natural fabrics, and pre-existing defects may react unpredictably to moisture or cleaning solutions. By agreeing to the service, you acknowledge that carpet cleaning is not a restoration service and that visible improvement does not necessarily mean a return to original condition. If specialist treatment is required, we may recommend but are not obliged to provide it.

You are responsible for ensuring that the items to be cleaned are suitable for the chosen treatment and that all non-cleanable or sensitive items have been removed. You should tell us in advance about underfloor heating, loose seams, pre-existing damage, sensor alarms, hidden cables, fragile furniture, or other risks. If furniture is moved by us, we may use reasonable care, but we are not responsible for damage caused by poor construction, instability, or pre-existing weakness unless caused by our negligence.

Liability and limitations
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. Subject to that, we shall not be liable for indirect, consequential, or special losses, including loss of profit, loss of business, loss of opportunity, or emotional distress arising from the service or any delay in providing it.

Where we are found liable for damage to property or items directly caused by our negligence, our liability will be limited, at our option, to repairing the damage, replacing the damaged item, or paying the reasonable diminution in value, up to the total amount paid or payable for the relevant service, unless a greater amount is required by law. We will not be responsible for pre-existing defects, hidden faults, normal wear and tear, unsuitable materials, or damage resulting from the customer’s failure to disclose relevant information.

Any advice given about aftercare, drying times, ventilation, or product suitability is offered in good faith, but you remain responsible for following manufacturer guidance and managing the property appropriately after the service. We are not liable for damage caused by rushed use of the area, restricted airflow, moisture retention, or third-party actions after completion. If a complaint arises, you must notify us as soon as reasonably possible and allow us a fair opportunity to inspect and address the issue before arranging third-party repairs.

Waste regulations, disposal, and environmental compliance
We operate in accordance with applicable waste management, environmental, and duty of care obligations. Any waste generated in the course of providing Teddington carpet cleaners services, including used materials, packaging, and contaminated disposable items, will be handled responsibly and disposed of in accordance with relevant UK regulations. We may remove limited waste arising directly from our work where this is part of the service or expressly agreed in writing, but we are not a general household clearance service.

Customers must not ask us to remove hazardous materials, clinical waste, asbestos, oils, solvents, illegal substances, or any item that requires specialist licensing unless we have expressly agreed and are legally permitted to handle it. If such material is discovered during the service, we may stop work immediately and require you to arrange suitable disposal. Any additional cost arising from the presence of prohibited or hazardous waste may be charged to you where the law allows and where the issue was not disclosed in advance.

Where cleaning residues, wastewater, or contaminated materials must be contained, we will take reasonable steps to prevent pollution, unsafe discharge, or damage to the property. You must inform us of any drainage restrictions, environmental risks, or building rules that affect where waste may be placed or how it must be removed. We reserve the right to refuse any work that would place us in breach of waste, health and safety, or environmental legislation.

Force majeure, complaints, and general provisions
We are not responsible for delays or failures caused by events beyond our reasonable control, including extreme weather, fire, flood, power failure, industrial action, transport disruption, public health restrictions, or supply issues. If such an event affects your booking, we will use reasonable efforts to contact you and rearrange the service where practical. No party will be liable for failure caused by a force majeure event, except in relation to obligations that cannot lawfully be excused.

If you have a complaint, you should raise it promptly so that we can investigate and, where appropriate, return to inspect the issue. Any claim relating to workmanship, damage, or billing should be made within a reasonable time after the service, and in any event as soon as reasonably practicable. Failure to allow us an opportunity to inspect the matter may affect our ability to resolve it and may limit any remedy available.

We may assign or subcontract part of the service where necessary, provided that the standard of performance is not materially reduced. If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No delay or failure by us to enforce a right will operate as a waiver of that right. These terms form the whole agreement between you and us in relation to the service, subject to any written variation agreed by both parties.

Governing law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or matter arising under or in connection with the service, except where mandatory consumer rights provide otherwise.

By booking Teddington Carpet Cleaners services, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that any person acting on your behalf has authority to do so, and that the information supplied for the booking is accurate to the best of your knowledge. These terms are intended to operate fairly and transparently, with clear responsibilities for both parties and with compliance in mind.